RETURNS & REFUND POLICY
Effective Date: August 16, 2026
1. Returns & Refund Policy Introduction
At Temtifar, we are committed to providing premium beauty and fashion products, as well as exceptional service. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains your rights and our procedures for returning items and receiving refunds.
2. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All original tags, seals, and protective liners must be intact. Items that show signs of wear, use, or alteration will not be accepted.
3. Items That Can Be Returned
We accept returns on select unopened beauty products, unworn apparel, and uninstalled hair extensions, provided they meet our eligibility criteria and are returned within the designated timeframe.
4. Items That Cannot Be Returned
For hygiene and safety reasons, we do NOT accept returns on:
- Opened, used, or unsealed cosmetics and skincare products
- Hair extensions that have been brushed, washed, colored, or installed
- Wigs with cut lace
- Custom-made or personalized items
5. Return Timeframe
You have [RETURN PERIOD] days from the date of delivery to initiate a return. Returns initiated after this period will not be accepted or processed.
6. How to Request a Return
To start a return, please contact our customer service team at [CONTACT EMAIL] with your order number and the reason for the return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
7. Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defect or an error on our part. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same product, please contact us at [CONTACT EMAIL]. For all other exchanges, we recommend returning the original item for a refund and placing a new order.
9. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment.
10. Refund Processing Time
Please allow [REFUND PROCESSING TIME] for the refund to be reflected in your account, depending on your bank or credit card company. Original shipping charges are non-refundable.
11. Damaged, Defective or Incorrect Items
If you receive an item that is defective, damaged, or completely different from what you ordered, please contact us immediately at [CONTACT EMAIL] with your order number and photographic evidence. We will arrange for a replacement or a full refund at no additional cost to you.
12. Sale and Promotional Items
Only regular-priced items may be refunded. Unfortunately, sale items, promotional bundles, and items purchased using a discount code cannot be returned or refunded unless they arrive damaged or defective.
13. Missing or Incorrect Orders
If your order is missing items or contains incorrect items, you must notify us within 48 hours of delivery. We will investigate the issue and send the missing or correct items as quickly as possible.
14. Order Cancellation
You may cancel your order for a full refund if it has not yet been processed or dispatched. Once an order has entered the fulfillment process or has shipped, it cannot be canceled and must be treated as a standard return.
15. Contact Information
If you have any questions concerning our return policy, please contact us at:
Email: [CONTACT EMAIL]
Return Address: [RETURN ADDRESS]